Jenelle In Faith Transportation Services
Frequently Asked Questions
We at Jenelle In Faith Transport are committed to making your journey with us an easy and stress free experience. Listed below are a number of questions and answers which can set your mind at ease , as you consider using our services.
Q: How do I reserve a taxi to take me from BGI Airport to my hotel/ villa/guest house, etc?
A: Send us an e-mail or call us with your request details ( arrival & departure dates, flight information, etc.)
at least 3 - 5 days before arrival date.
Q: Is a deposit required to reserve a booking ?
A: Yes, there’s a 25% non-refundable deposit required.
Q: Do you accept credit cards/ PayPal?
A: Yes, we do accept Visa/ Master cards and PayPal payments.
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Q: Where and how would I recognize you upon arriving at the Airport or Seaport ?
A: We usually meet on the land side of the arrivals hall. Be on the look out for our yellow logo sign
with your name on it.
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Q: Are your vehicles air conditioned and well kept?
A: Yes please, all our vehicles are fully air conditioned and well kept, from Driver to the vehicle.
Q: Are your Driver's Covid - 19 Certified and approved?
A: Yes, all of our driver's are Covid - 19 Certified and will have the Certified sticker displayed on the
dashboard of their vehicles.
Q: Do we have to wear mask for the duration of the journey if we are fully vaccinated?
A: Yes, everyone in the vehicle for the duration of the journey must wear mask covering their faces.
Refund & Cancellation Policy
Jenelle In Faith Transport will do our best to accommodate all of your transportation needs amongst other request.
Once your booking is complete, we will provide you with a complete invoice and all necessary information.
Refund Policy
You may request to cancel your booking for a full refund, minus all processing fees,
Refunds are processed within 48 hours of cancellation. The procedure can sometimes take 7-10 business days to be completed (i.e. for you to see a reflection of the transaction on your account.)
Cancellation Policy
If you cancel your booking 7 calendar days in advance of the date of your scheduled tour your payment will be refunded in full, minus all processing fees,
If you cancel at least 3-5 calendar days in advance of the date of your scheduled booking your payment will be refunded. You will however be charged a late cancellation fee.
If you cancel within 2 calendar days of the date of your scheduled booking you will be refunded 50%.
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If travel plans are forcibly changed whether involving flight cancellations or your ship changing itinerary your payment will be refunded in full, minus all processing fees.